How Can We Help You?
Get direct help with your Hiylora account, report safety concerns, or request permanent account and personal data deletion.
General & Account Support
For questions regarding your profile, phone login, billing, or features.
Trust, Safety & Urgent Reports
For reporting harassment, impersonation, or safety violations.
Account & Personal Data Deletion Request
Google Play Store & Apple App Store Compliant Deletion Policy
At Hiylora, we respect your right to be forgotten. You can permanently delete your account and all associated personal data at any time without fees or delays.
Method 1: Direct In-App Deletion (Instant & Automated)
If you have the Hiylora app installed on your device:
- Open the Hiylora app and sign in with your phone number.
- Tap the Profile tab in the bottom navigation bar.
- Tap the Settings gear icon in the top right corner.
- Scroll down to the Danger Zone section.
- Tap "Delete Account" and confirm the warning dialog.
- Verify your identity via SMS OTP to immediately trigger the permanent purge.
Method 2: Web or Email Deletion Request (If App is Uninstalled)
If you no longer have access to the app or device, email our privacy team directly:
To: support@hiylora.com
Subject: Account & Data Deletion Request
Body: Please permanently delete my Hiylora account associated with mobile phone number: [+CountryCode] [Your Number].
We will verify ownership by sending an authorization SMS or confirming previous purchase records, and complete the deletion within 30 days.
What Data is Permanently Purged:
- Full profile info, name, bio & age
- All uploaded profile & prompt photos
- Biometric verification selfie captures
- Complete message & chat history
- Matches, likes & passes
- Device push notification tokens
Frequently Asked Questions
How does Selfie Verification work?
When you opt into verification, the app captures a live front camera selfie. Our trust system checks the liveness of the gesture and confirms that your face matches the photos on your profile. Once approved by our team, your profile receives the official blue "Photo Verified" badge.
Can someone see my exact phone number or home location?
No. Your phone number is strictly encrypted and used exclusively for login verification. It is never displayed to other users. Location is only shown as an approximate distance (e.g. "3 km away"), never precise street coordinates.
How do I cancel my subscription?
If purchased on Android, open Google Play Store → tap your profile icon → Subscriptions → select Hiylora → tap Cancel Subscription. On iOS, open Settings → Apple ID → Subscriptions → Hiylora → Cancel.